Eligibility for Refund - Effective Date: 12/4/2023

At Research Virtue, our primary goal is to provide exceptional support and guidance to help students succeed in their academic endeavors. We understand that sometimes things don’t go as planned, and we want to ensure you have a clear understanding of our refund policy.

Eligibility for Refund

Refunds may be issued under the following circumstances:

• Service Issues: If you believe that the assistance provided was not as described or failed to meet our quality standards, please contact us within 7 days of receiving the service. We will review the issue and, if warranted, offer a partial or full refund based on the situation.
• Order Cancellation: If you wish to cancel an order, please notify us within 12 hours of placing the request. Cancellations made after this period may not be eligible for a refund, especially if work has already begun.
• Technical Issues: If there are technical issues that prevent you from accessing the delivered work, please inform us within 24 hours. We will make every effort to resolve the issue or provide a refund if necessary.
• Failure to Meet Requirements: If the delivered work does not meet the specific requirements outlined in your order or any agreed-upon instructions, you may request a revision or a refund. Please contact us within 7 days of receiving the work to report any discrepancies.
• Incomplete Work: If the work delivered is incomplete or missing critical components as per the initial agreement, we will review your claim. If the issue is confirmed, a refund or additional assistance will be provided.
• Deadlines Not Met: If we fail to meet the agreed-upon deadline for delivering your work, and this delay affects your academic schedule, you may be eligible for a partial or full refund. Please provide evidence of the missed deadline and its impact on your assignments.
• Plagiarism/Similarity Issues: If you find that the delivered work contains significant levels of plagiarism or similarity issues, please contact us within 48 hours of receiving the work. To qualify for a refund, you must provide a plagiarism report showing 100% similarity or a substantial overlap with existing sources. We will review the report and, if the work is found to be plagiarized or not original, we may offer a partial or full refund or additional support to address the issue.
• Use of AI/ChatGPT: If our services involve the use of AI tools such as ChatGPT and you are dissatisfied with the results, please contact us within 7 days. While we strive to ensure high-quality output, AI tools may not always meet expectations. We will review your concerns and determine if a refund or additional support is appropriate.
• Failed Results: If the results of our work do not meet your academic standards or objectives, or if you receive a failing grade due to issues with the work provided, please contact us within 7 days. We will review the situation and, if the work does not meet the agreed-upon criteria or standards, we may offer a partial or full refund or additional support to address the issue.

How to Request a Refund

To request a refund or revision, please follow these steps:

• Contact Us: Send an email to support@acquiescencetown.com with your order details and a description of the issue.
• Provide Evidence: Attach any relevant evidence or documentation to support your request. Specifically, include a “Commented Feedback File” from your instructor or a grading report that highlights the issues with the delivered work. This helps us understand the nature of the problem and evaluate your request accurately.

Choose Your Option:

• Revision/Re-Do : If you prefer a revision/Re-Do rather than a refund, please indicate this in your email. We will review your feedback and provide a revised version of the work at no additional cost.
• Refund: If you would like a refund instead of a revision, please specify this in your email. We will review your request and determine if a refund is warranted.

Review Process: Our team will review your request and the provided evidence, and respond within 5 business days. If a revision is requested, we will provide the updated work promptly. If a refund is approved, it will be processed to your original payment method within 7-10 business days.

Contact Information

For any questions or concerns about our refund policy, or for academic assistance, please use the following contact methods:

• Email: support@acquiescencetown.com
• Phone: +91 79767 66356
• Contact Your Academic Assistance.

We are here to assist you and ensure your satisfaction with our services.